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  1. Partner Hero testing
  2. Troubleshooting
  3. Q Series

Q Series

  • Bottom Bungee that secures the bag in place has snapped
  • Handle does not stay up when extended
  • Stabiliser wheels for the Q Trolley have broken or snapped.
  • One or both wheel arches are damaged.
  • SmartPower battery cannot be removed from the trolley.
  • Q/X Series trolley does not move when selecting the cruise control buttons on the handset.
  • Q Battery app not working properly with smart battery
  • Main support / handle does not ‘catch’ or stay up on my Q/vertex
  • Q-Series trolley has bent or buckled axle
  • Why won't the preset speed buttons work on my remote
  • Front Wheels on Q/X Series needs replacing
  • Upper Bungee (grey) needs replacing on the Q Series
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